Refund Policy - LiveFixPro (livefixpro.com)

Effective date: October 4, 2026
Last updated: October 4, 2026

1. Who this policy applies to

This Refund Policy applies to services and digital products purchased from livefixpro.com. "LiveFixPro" is a brand name used by LiveFixPro Bookkeeping & Accounting Services LLC, a Wyoming limited liability company ("LiveFixPro," "we," or "us"), the same company that operates livefixprobookkeeping.com. LiveFixPro is a remote firm serving U.S. businesses. Bookkeeping and services for QuickBooks users are covered by the livefixprobookkeeping.com Refund Policy, which follows the same rules and timelines.

If your signed Statement of Work says something different from this policy, the Statement of Work controls for that engagement.

2. How purchases work

You book a free consultation, we confirm the scope in writing, we send an invoice, and you pay by Mercury ACH or wire transfer.

• One-time projects (for example, AI process automation and small-business websites, and any quoted SEO or consulting project) are paid 100% upfront, in full, before work starts.

• Monthly plans (for example, the AI managed retainer, Google Ads management, social media management, and website maintenance) are paid in full in advance for each month.

• Digital products are paid in full at purchase.

Work begins after full payment is received and we have the access and information we need to start.

3. Our services and prices

ServicePriceTypeAI process automation (one dedicated business process)$3,999 one-timeOne-time project, paid 100% upfrontAI managed retainer$897/monthMonthly plan, paid in advanceGoogle Ads management (ad spend separate, paid by you directly to Google)$899/monthMonthly plan, paid in advanceSocial media management$899/monthMonthly plan, paid in advanceSmall-business website$5,499 one-timeOne-time project, paid 100% upfrontWebsite maintenance$149/monthMonthly plan, paid in advanceSEO services and consultingQuoted per scopeAs stated in the Statement of Work, paid in advance

4. 3-day refund window

• 50% refund within 3 calendar days. If you ask for a refund in writing within 3 calendar days after we receive your payment, you will receive a refund of 50% of the amount paid. LiveFixPro keeps the other 50% to cover onboarding, scheduling, and the capacity reserved for you. This applies to every payment, including one-time project fees, each monthly fee, and digital products.

• No refunds after 3 days. After those 3 calendar days, payments are non-refundable. This includes one-time project fees (whether or not the work has started or been completed), monthly fees, partial months, unused time or allowances, and digital products.

The only exceptions are in Section 6 (non-delivery) and any rights the law requires us to give you. The 50% limit does not reduce a non-delivery refund under Section 6.

5. Monthly plans

• No minimum term. Monthly plans renew month to month until cancelled.

• 30 days' written notice to stop future charges. You may cancel a monthly plan at any time by written notice (email to support@livefixpro.com is enough). Cancellation takes effect 30 days after we receive your notice. If a renewal date falls within those 30 days, that final month is billed and paid as usual and your plan stays active through the end of that paid month. No further charges are made after that.

• Cancelling does not refund anything already paid after the 3-day window in Section 4, including partial months and unused time or allowances. Unused allowances do not carry over.

6. The exception: if we do not deliver

If LiveFixPro cannot or does not deliver a service you paid for, as described in your Statement of Work, you will receive a refund of the undelivered portion. This applies to one-time projects and monthly plans, including when LiveFixPro cancels work or a plan itself. For a digital product, if we do not deliver it or you cannot access it and we cannot fix the problem within a reasonable time, it is treated as not delivered. Before refunding, we may first offer to complete or fix the service within a reasonable time, unless the law gives you the right to choose a refund instead.

Delays caused by missing information, late access, or late approvals from the client are not non-delivery by us. (For example, if we cannot launch a website because content or domain access was not provided.)

Nothing in this policy limits any rights the law requires us to give you.

7. Third-party costs are non-refundable

Costs paid to third parties are not refundable by LiveFixPro, even within the 3-day window or if you cancel. Examples include Google Ads ad spend, software and AI tool subscriptions or usage fees, hosting, domains, premium themes or plugins, stock media, and bank or wire fees. You pay these directly to the provider or reimburse us as set out in your Statement of Work, and any refund is subject to that provider's own policy. LiveFixPro cannot issue refunds for payments it did not receive.

8. What this policy does not cover

LiveFixPro does no tax work of any kind and is not a CPA firm. We do not guarantee any specific result, including search rankings, leads, traffic, sales, revenue, return on investment, ad performance, or social media growth. No refund will be issued on the basis that a particular result was not achieved, because results are never guaranteed.

9. How to request a refund

Email support@livefixpro.com with the information below. For the 3-day window, your email must reach us within 3 calendar days after we receive your payment. Include:

• your name and business name;

• the invoice number;

• the service or product involved; and

• the reason for your request.

Do not send passwords, full payment-card numbers, or bank login credentials.

Our timeline:

• We will acknowledge your request within 3 business days.

• We will decide on your request within 10 business days.

• If approved, we will issue the refund within 7 business days after the decision.

If more investigation is needed, we will explain why and give you an updated timeframe. Any shorter deadline required by law takes priority.

Approved refunds are returned by ACH or wire to the account you paid from, or another account you confirm in writing. Each party pays its own bank's fees (we pay our bank's fees for sending the refund; any fee your bank charges to receive it is yours). Your bank may take additional time to post the funds. Verified duplicate charges and overpayments will always be returned.

10. Changes to this policy

We may update this policy by posting a new version on this page. The policy in effect when you signed your Statement of Work or made your purchase applies to that purchase. We will not impose new refund restrictions retroactively.

11. Contact

LiveFixPro Bookkeeping & Accounting Services LLC Email: support@livefixpro.com Phone: +1 914-639-6759 Mailing address: 701 Tillery St Unit 12-1904, Austin, TX 78702